Terms of Service

These Terms of Service ("Terms") govern your access to and use of Venturehand (the "Service"), operated by Venturehand ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Venturehand provides AI-assisted marketing tools — including generating launch videos, interactive demos, customer and channel strategy, social content, outreach drafts, and a founder CRM — from inputs you provide, such as a product URL. Features, limits, and pricing may change over time.

2. Eligibility and accounts

You must be at least 18 years old to use the Service. You are responsible for your account and for keeping your sign-in secure. You are responsible for all activity that occurs under your account. Notify us promptly of any unauthorised use.

3. Plans, credits, and billing

• The Service uses a shared credit balance spent across features. Free accounts receive a limited credit allowance; paid plans grant a monthly credit allowance and unlock additional features.
• Paid plans are subscriptions billed in advance on a recurring basis through our payment processor, Stripe. By subscribing, you authorise us to charge your payment method on each renewal until you cancel.
• Credits are consumed when you generate or run AI actions. Unless stated otherwise, credits are tied to your plan period and do not carry an independent cash value.
• We may change prices or plan features. We will give reasonable notice of material changes, which take effect on your next billing cycle.

4. Cancellation and refunds

You can cancel your subscription at any time from your account; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law, payments and used credits are non-refundable, and we do not provide refunds for partial periods or unused credits. If you believe you were charged in error, contact us.

5. Acceptable use

You agree not to use the Service to:

• break the law, infringe others' intellectual property, or violate anyone's rights or privacy;
• submit content or URLs you do not have the right to use, or impersonate another business or person;
• generate deceptive, harmful, hateful, or misleading material;
• abuse, overload, reverse-engineer, or attempt to circumvent limits or security of the Service;
• resell or provide the Service to third parties except as expressly permitted by your plan.

6. Your content and generated assets

• Your inputs. You retain ownership of the content and URLs you submit. You grant us a worldwide, non-exclusive licence to host, process, and use them solely to operate and provide the Service to you (including sending them to our AI providers to generate your assets).
• Your outputs. Subject to these Terms and your payment of applicable fees, you own — or are granted all rights we can grant in — the assets you generate, and you may use them for any lawful purpose, including commercially.
• No exclusivity. AI-generated outputs are produced by models that serve many users. Similar or identical outputs may be generated for others, and we make no claim that your outputs are unique. You are responsible for clearing any third-party rights (e.g. trademarks) before using an output.
• Our property. The Service, software, and Venturehand brand are owned by us and protected by intellectual-property laws. These Terms grant you no rights in them except the right to use the Service.

7. AI output disclaimer

AI-generated content may be inaccurate, incomplete, or unsuitable for your needs. You are responsible for reviewing and editing any output before relying on or publishing it. The Service does not provide legal, financial, or professional advice.

8. Third-party services

The Service relies on third parties (including Stripe, Supabase, OpenAI, AWS, and Vercel). Your use may be subject to their terms, and we are not responsible for their acts or omissions.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Venturehand will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD 100.

11. Indemnification

You agree to indemnify and hold Venturehand harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your breach of these Terms.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or to protect the Service. Provisions that by their nature should survive termination (such as ownership, disclaimers, and limitation of liability) will survive.

13. Governing law

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules, and the competent courts of Bulgaria will have exclusive jurisdiction. Nothing in this section deprives you of the protection of mandatory consumer-protection rules of Bulgarian or applicable European Union law.

14. Changes to these Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

15. Data Processing Agreement

This section is our Data Processing Agreement under Article 28 GDPR. It applies whenever you put another person's personal data into the Service — cold outreach contacts, CRM records, anything you upload about a prospect. It forms part of these Terms; you do not need to sign anything separately, and we will countersign a copy on request.

• Roles. For that data you are the controller and Маунтин Джем Инвестмънт ЕООД is your processor. For your own account and usage data we are the controller — see the Privacy Policy.
• Subject matter and duration. We process it only to provide the Service, for as long as your account holds it.
• Instructions. We process it only on your documented instructions, which your use of the Service constitutes, unless EU or member-state law requires otherwise.
• Confidentiality and security. Anyone with access is bound to confidentiality, and we apply the technical and organisational measures described in the Privacy Policy.
• Sub-processors. You authorise the sub-processors listed in the Privacy Policy. We will give notice before adding one, and you may object.
• Assistance. We will help you respond to data-subject requests and, so far as is reasonable, with your security, breach-notification and impact-assessment obligations. We notify you without undue delay after becoming aware of a personal data breach affecting your data.
• Deletion and return. On termination we delete your data on the schedule in the Privacy Policy, or return it via the in-product export, at your choice.
• Audits. We will make available the information needed to demonstrate compliance with Article 28.
• Transfers. Where a sub-processor is outside the EEA, transfers rely on Standard Contractual Clauses or an adequacy decision.

16. Contacting other people: who does what

Outreach works in two ways, and your obligations are the same in both.

• Drafts you send. We write them; you copy them into your own mailbox and send them.
• Campaigns we run for you. You choose the recipients, the volume and the daily limit, and confirm them. We then find contacts matching your criteria, write the messages, and send them from a mailbox we operate, inside the limit you set, without asking again for each one.

In both cases you are the sender in law and the data controller for the people you contact. We act on your instruction: you decide who is approached, why, and how many. We provide the tooling and carry out the sending, and we do not decide the purposes of that contact.

When you start a campaign or approve a batch, you confirm that you have a lawful basis to contact the people you have described — legitimate interest or consent, as your market requires; that you have carried out any assessment that basis needs, including a Legitimate Interest Assessment where applicable; that the targeting, content and frequency you have chosen are lawful where the recipients are; and that you will honour data subject requests relating to them. You may not use Outreach to contact consumers where your market treats them differently from businesses, unless you have the consent that requires.

What we do rather than you. Every message we send carries an opt-out, and we add one automatically if your draft does not contain it. An opt-out is recorded against that address across the whole Service and honoured permanently, for every customer, not only for you. We keep the sending domain, its authentication and its sending limits. None of this transfers your responsibility for the contact itself — it means these particular obligations are discharged by us on your behalf.

A private domain, if you take one. Where your plan includes a domain of your own, we register it and run it, and every mailbox on it is yours — nobody else sends from it, so its sending reputation is not shared. You do not own the registration. It is registered by our provider and there is no transfer path today, so if you leave the Service the domain does not come with you. We say this here rather than in a footnote because it is the part most likely to be assumed the other way.

The notice we give on your behalf. The people you contact did not give us their details, so Article 14 of the GDPR entitles them to know where those details came from, who is responsible, and how to object — at the latest when they are first contacted. Every message we send carries a link to that notice, which names you as the controller and us as your processor. This obligation is yours as controller; we discharge it for you, and you may not remove or obscure the link.

You indemnify us. If a claim, complaint, investigation or fine reaches us because of who you chose to contact, what you told us about your basis for contacting them, or your use of Outreach in breach of these Terms, you will cover our resulting losses and reasonable costs. What this does not do:data protection law does not let anyone contract out of its own duties. If a regulator concludes we are a controller rather than your processor, this clause gives us a claim against you — it does not move the regulator's decision, and we remain answerable for our own acts as processor.

In Bulgaria, unsolicited commercial messages to individuals require prior consent under Article 6 of the Закон за електронната търговия, and senders must check the register kept by the Consumer Protection Commission; equivalent rules apply across the EEA, and comparable rules apply elsewhere — the CAN-SPAM Act in the United States, PECR in the United Kingdom, and CASL in Canada. If you are unsure whether an approach is lawful in your market, take advice before starting — the CPDP / КЗЛД publishes guidance.

17. AI-generated output and the EU AI Act

Media you generate carries provenance metadata marking it as AI-generated, as Article 50(2) of the EU AI Act requires of us as the provider. This is metadata inside the file, not a visible watermark, and it does not limit your rights to the output. Where you publish AI-generated content, any transparency obligation that falls on you as the publisher — for example disclosing a deepfake — remains yours, and you must not strip the provenance metadata in order to defeat it.

18. Contact

Маунтин Джем Инвестмънт ЕООД (Mountain Gem Investment EOOD) · ЕИК 208115519 · гр. София 1504, р-н Оборище, ул. Екзарх Йосиф 127, ет. 1, ап. 1, България
Questions about these Terms? Email office@venturehand.com.